Frequently asked questions

Frequently Asked Questions

Orders & Shipping

Where do you ship?

We currently ship throughout New Zealand. Our mission is to help Kiwis create healthier, more comfortable workspaces no matter where they live.

How long does shipping take?

Most orders are processed within 1–2 business days. Delivery times vary depending on your location, but most orders arrive within 5–12 business days.

How can I track my order?

Once your order has been shipped, you’ll receive a tracking number via email so you can monitor your delivery every step of the way.

Do you offer free shipping?

We regularly run promotions and free shipping offers. Any active shipping promotions will be displayed on our website during checkout.

Can I change or cancel my order?

If your order has not yet been processed, we may be able to make changes or cancel it. Please contact us as soon as possible after placing your order.

What happens if my package is delayed?

Occasionally, shipping delays can occur due to weather, courier demand, customs processing, or public holidays. If your order appears significantly delayed, please contact us and we’ll help investigate.

Returns & Refunds

What is your return policy?

We offer a 30-Day Satisfaction Guarantee. If you’re not completely happy with your purchase, you can contact us within 30 days of receiving your order to arrange a return.

How do I start a return?

Simply contact our support team with your order number and reason for return. We’ll guide you through the process.

When will I receive my refund?

Once your returned item has been received and inspected, refunds are typically processed within 5–10 business days.

Do I need the original packaging?

While it’s preferred, we understand that packaging may be opened during normal use. Please contact us if you no longer have the original packaging.

What if my item arrives damaged?

If your item arrives damaged or defective, contact us immediately with photos and your order number. We’ll work quickly to resolve the issue.

Products & Ergonomics

Why should I use ergonomic products?

Ergonomic products are designed to support better posture, reduce physical strain, and improve comfort while working, studying, gaming, or relaxing. Proper ergonomic support can help reduce common discomforts associated with prolonged sitting and computer use. Ergonomic workspaces are widely promoted for improving comfort and encouraging healthier working habits. 

Who are Uplift Supply Co products designed for?

Our products are ideal for:

• Remote workers
• Office workers
• Students
• Gamers
• Content creators
• Professionals
• Anyone who spends extended periods at a desk

Can ergonomic products help with neck pain?

Many customers find that raising their screen to a more natural viewing height can help reduce neck strain caused by constantly looking down.

Can ergonomic products help with back pain?

Good posture and proper workstation setup may help reduce pressure on your back and improve overall comfort throughout the day.

How long does it take to notice a difference?

Many people notice improved comfort immediately, while posture-related improvements often develop over several weeks of consistent use.

Are your products suitable for both home and office use?

Absolutely. Our products are designed to fit seamlessly into both home offices and professional workspaces.

Laptop Stand Questions

Why should I use a laptop stand?

Laptop stands elevate your screen closer to eye level, helping promote a more comfortable posture and reducing the tendency to hunch forward.

Will my laptop fit your stand?

Our laptop stands are designed to accommodate most modern laptops. Product dimensions and compatibility details can be found on each product page.

Is a laptop stand stable?

Yes. Our stands are selected for stability and everyday use while maintaining a sleek, minimalist appearance.

Can I use an external keyboard and mouse with my laptop stand?

Yes. In fact, for the best ergonomic setup, we recommend pairing your laptop stand with an external keyboard and mouse.

Will a laptop stand improve airflow?

Elevating your laptop can improve airflow around the device, which may help with heat dissipation.

Is a laptop stand worth it?

For many people who spend hours working on a laptop each day, a laptop stand is one of the simplest upgrades you can make to improve comfort and posture.

Footrest Questions

Why use an ergonomic footrest?

Footrests help support better sitting posture by encouraging proper leg positioning and reducing pressure on the lower back and legs. Ergonomic footrests are commonly recommended to encourage movement and comfort during long periods of sitting or standing. 

Will a footrest help if my feet don’t reach the floor comfortably?

Yes. A footrest can provide additional support and help create a more comfortable seated position.

Can I use a footrest while working from home?

Absolutely. Many remote workers use footrests daily to improve comfort during long work sessions.

Is a footrest useful if I already have an ergonomic chair?

Yes. A footrest can complement an ergonomic chair by providing additional support and helping maintain proper posture.

Can a footrest help with circulation?

Keeping your legs comfortably supported may help reduce pressure points and improve comfort during extended periods of sitting. 

Standing Desk & Workspace Questions

Is sitting all day bad for you?

Many health professionals encourage regular movement throughout the day. We recommend taking breaks, stretching, and changing positions regularly.

How often should I stand while working?

A good approach is to alternate between sitting and standing throughout the day rather than remaining in one position for long periods.

What’s the ideal monitor height?

Generally, the top of your screen should sit at or slightly below eye level.

How far should my monitor be from my eyes?

Most ergonomic guidelines recommend roughly an arm’s length distance, depending on screen size and personal preference.

What’s the best ergonomic desk setup?

A good setup typically includes:

• Screen at eye level
• Shoulders relaxed
• Elbows near 90 degrees
• Feet supported
• Wrists in a neutral position

Uplift Supply Co

Why choose Uplift Supply Co?

We’re passionate about helping New Zealanders create healthier, more comfortable workspaces. We carefully select products that combine functionality, comfort, quality, and modern design.

What makes Uplift Supply Co different?

Rather than focusing on office furniture alone, we focus on simple ergonomic upgrades that can make a meaningful difference to everyday comfort and wellbeing.

Do you test your products?

We carefully evaluate products before offering them to our customers to ensure they meet our standards for quality, functionality, and design.

Do you offer customer support?

Absolutely. If you have questions before or after your purchase, our team is here to help.

How can I contact you?

You can reach us through our Contact Us page or by emailing our support team.

Do you have a satisfaction guarantee?

Yes. We proudly offer a 30-Day Satisfaction Guarantee because we want every customer to feel confident when shopping with Uplift Supply Co.

What is your mission?

Our mission is simple: to help Kiwis feel better, work better, and live better through thoughtfully selected ergonomic products that support comfort, wellbeing, and productivity every day.